Your Privacy, Our Priority: Experiencing the CN Tower with Confidence

At the CN Tower, we believe your visit should be as secure as it is spectacular. Discover how we protect your personal information while creating exceptional, unforgettable experiences high above Toronto.

Abstract depiction of digital security with a lock icon integrated into a network of glowing lines, symbolizing data protection and trust.
Building trust, byte by byte.
Review Our Privacy Commitment

Our Commitment to Your Privacy

Last Updated: October 26, 2023

The CN Tower is dedicated to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information across all CN Tower services, including our website, ticketing, and on-site experiences. Our commitment is rooted in fostering transparency and trust, ensuring that your journey with us is not only breathtaking but also secure.

  • Comprehensive Data Protection: We implement robust measures exceeding industry standards to protect your data.
  • Transparent Practices: Clear consent and straightforward opt-out options for all data collection.
  • Limited Data Sharing: Your data is shared only with trusted partners to enhance your visitor journey, never for unsolicited third-party marketing.
  • Your Privacy Officer: For any questions or concerns regarding your privacy, please contact:
    Privacy Officer, CN Tower
    [email protected]
An illustration of a gentle, glowing shield protecting a series of interconnected data points, set against a background subtle architectural lines reminiscent of a skyscraper. The theme is trust and digital security.
Our commitment is your assurance.

What Information We Collect and Why

To provide you with the best possible experience, we collect various types of information. This includes details you provide directly to us, as well as data gathered automatically during your interactions.

When you book tickets, register for an event, purchase from our shops, or contact us, you might provide information such as your name, email address, phone number, payment details, and demographic information. This data is essential for service delivery, processing transactions, and communicating with you.

Examples include: purchasing tickets, making restaurant reservations, signing up for newsletters, or contacting customer service.
As you navigate our website, we automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and pages visited. This data, often gathered through cookies and similar tracking technologies, helps us understand website usage, improve functionality, and personalize your online experience. You can manage your cookie preferences.

Examples include: Google Analytics tracking, website session cookies, local storage.
We collaborate with trusted third-party partners for services like online bookings (e.g., ticketing platforms), payment processing, and marketing support. These partners may collect information directly from you or share certain data with us to facilitate seamless service delivery and enhance your overall experience. We ensure all partners adhere to strict privacy standards.

Examples include: booking platforms for tickets or restaurant reservations, payment gateways.
An intricate illustration showing various data points (icons for users, devices, transactions, cookies) flowing securely into a central, protected vault, symbolizing careful data collection and management.
Every piece of data is handled with care.

How We Use and Share Your Information

Your information is primarily used to enhance your CN Tower experience. We believe in minimal data sharing, restricted only to necessary operational functions and carefully vetted partners.

How We Use Your Data:

  • To process bookings and transactions for tickets, dining, and events.
  • To communicate with you regarding your visit, special offers (with consent), and customer support.
  • To analyze website and visitor trends, improving our services and tailoring experiences.
  • To ensure safety, security, and comply with legal obligations.

When We Share Your Data:

We only share your information in specific, necessary circumstances:

Category Purpose Data Shared
Service Providers Ticketing, payment processing, IT support, marketing services. Name, contact info, transaction details.
Legal & Security To comply with law, protect rights, or in response to valid legal requests. As required by law.
Business Transfers In event of merger, acquisition, or asset sale. Relevant data for business continuity.

Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. Once no longer needed, it is securely deleted or anonymized.

How We Protect Your Personal Information

Your trust is paramount. The CN Tower employs a multi-layered approach to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

An illustrative diagram of concentric digital security layers, depicting encryption, firewalls, and access controls around a central, glowing data sphere. Clean, modern design with blue and white hues.
Our fortress of data protection.
  • Encryption & Secure Servers: We utilize SSL/TLS encryption for data transmission and secure servers for storage.
  • Physical Security: Data centers are protected by strict physical access controls.
  • Access Control & Training: Only authorized personnel have limited access, supported by regular privacy training.
  • Continuous Audits: Regular security audits and vulnerability assessments ensure ongoing protection.
  • Incident Response: Procedures in place for rapid detection and notification of any security incidents.

Your Privacy Rights and Choices

You have important rights regarding your personal information, and we are committed to helping you exercise them.

Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.

Request Access/Correction
Deletion & Portability

You can request the deletion of your personal data or its transfer to another service provider where technically feasible.

Request Deletion/Portability
Consent Withdrawal & Opt-Out

You can withdraw your consent for certain data processing activities, especially for marketing communications, at any time.

Manage Preferences
Complaints & Regulatory Contact

If you have concerns about our privacy practices, you have the right to lodge a complaint with the relevant regulatory authority.

File a Complaint

Cookies and Tracking Technologies

Like most websites, the CN Tower uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. These are small data files stored on your device.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for website functionality (e.g., security, network management, accessibility).
  • Analytical/Performance Cookies: Help us understand how visitors interact with our site, providing information on areas visited, time spent, and any issues encountered (like error messages).
  • Functionality Cookies: Used to remember choices you make (like your language or region) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our website and the advertising displayed on it more relevant to your interests.

We use third-party tools like Google Analytics for website analytics. You can manage your cookie preferences through our Cookie Consent Center or directly via your browser settings.

An abstract illustration of a web browser window with small glowing orbs representing cookies and data flowing into analytical charts. The main colors are blues and white, with subtle orange accents.
Controlling your digital footprints.

Policy Updates and Contact Information

Our commitment to your privacy is ongoing. As technology evolves and regulations change, we may update this Privacy Policy. We encourage you to review it periodically.

Notification of Changes:

We will notify you of any significant changes to this policy by publishing the updated version on our website with a revised 'Last Updated' date. For changes that materially affect your rights, we may provide prominent notice or obtain your consent as required by law.

Contact Us:

For immediate questions, detailed information, or to exercise your privacy rights, please do not hesitate to reach out. Your inquiries are important to us, and we are committed to prompt and thorough responses.

Email: [email protected]
Phone: +1 416-868-8000 (Privacy Inquiries)

We are here to ensure your experience, from the ground up to the SkyPod, remains secure and transparent.