Expert Assistance for Your Perfect Visit
Get the help you need to make your CN Tower visit perfect – our expert team combines the thrill of height with the warmth of Toronto hospitality to assist with every detail, ensuring your experience is truly unforgettable.
Our dedication means comprehensive support for planning, booking, and experiencing everything the CN Tower has to offer. We believe every visit should exceed expectations, and our multilingual visitor services team is here to ensure just that.
- Multilingual visitor services team available 7 days a week.
- Comprehensive pre-visit planning assistance and accessibility coordination.
- Real-time visitor support and on-site assistance during your visit.
- Flexible booking and rebooking options with responsive customer service.
How to Reach Us - All Contact Options
General Inquiries
For all general questions about your visit, amenities, or operating hours.
Phone: 1-800-YOUR-TOWER (Toll-Free)
Email: [email protected]
(Multilingual support available)
Ticketing & Booking Support
Need help with your tickets, reservations, or rebooking?
Phone: 1-800-TICKET-CN (Dedicated Line)
Email: [email protected]
View FAQ for TicketingGroups & Special Events
For school trips, corporate events, or private functions.
Phone: 1-800-GROUP-CN (Events Team)
Email: [email protected]
Discover Group PackagesAccessibility Services
Assistance for visitors with disabilities and special needs.
Phone: 1-800-ACCESS-CN
Email: [email protected]
Learn More About AccessibilityMedia & Partnerships
For press inquiries, collaboration proposals, or marketing.
Email: [email protected]
Email: [email protected]
Visit Our Media KitLive Chat Support
Get real-time answers from our agents during business hours.
(Available 9 AM - 7 PM EST)
Getting to the CN Tower Made Easy
The CN Tower is conveniently located in the heart of downtown Toronto and easily accessible by various modes of transportation. Whether you're driving in, using public transit, or enjoying a scenic walk from nearby attractions, we've got you covered.
Driving & Parking
Detailed driving directions are available from all major highways. Ample parking is located nearby, including the underground lot at the Rogers Centre and various public parking garages. Please check local parking rates as they vary.
Public Transportation
The CN Tower is just a short walk from Union Station, Toronto's central transit hub. You can reach Union Station via subway (Yonge-University Line), GO Transit regional trains and buses, and the UP Express from Pearson International Airport.
Walking Directions
We are connected to the PATH system, Toronto's underground walkway, providing comfortable access from many downtown hotels and attractions, especially during inclement weather. Follow signs for the CN Tower/Rogers Centre.
Get Personalized Directions
Booking Assistance and Ticketing Help
Planning your CN Tower experience should be as enjoyable as the visit itself! Our team is on hand to guide you through every step of the booking process, from understanding ticket types to managing existing reservations.
Understanding Your Options
Explore our various ticket types, including general admission, SkyPod access, EdgeWalk adventures, and dining packages. We can help you select the ideal experience for your visit.
Booking & Payment Support
Facing issues with online booking or payment? Our support team can assist with technical difficulties, clarify payment options, and ensure a smooth transaction.
Modifications & Cancellations
Life happens! If you need to modify your booking or cancel your tickets, please review our policy here or contact our ticketing support line directly for assistance.
Gift Certificates & Special Offers
Purchasing a gift certificate or redeeming a special offer? We're happy to walk you through the process to ensure your discounts and gifts are applied correctly.
Visit Our Booking FAQ
Prepare for Your CN Tower Experience
Ensure you have an effortless and enjoyable visit with our handy preparation guide.
What to Bring & Not Bring
A small bag, camera, and personal essentials are recommended. For security reasons, large bags, outside food and drinks, and certain items are prohibited. Lockers are available on-site.
View Prohibited ItemsWeather & Visibility
Toronto weather can change rapidly. While the CN Tower is impressive in all conditions, cloud cover can affect visibility. Check your local forecast before your visit for the best experience.
Check Current VisibilityPhotography Tips
Capture stunning photos! Tripods and large camera equipment are generally not permitted on the Observation Level but certain limitations apply. Please check our guidelines for details.
Photography GuidelinesSecurity & Safety
Your safety is our top priority. All visitors and their belongings are subject to security screening. Please cooperate with our security personnel for a quick and easy entry.
Our Safety ProtocolsQuick Answers to Common Questions
Find quick solutions to the most frequently asked questions by our visitors. If you don't find your answer here, please don't hesitate to reach out to our team!
Help Us Improve Your Experience
Your feedback is invaluable in helping us maintain the highest standards of iconic service and memorable experiences at the CN Tower. Share your thoughts, suggestions, or concerns – we're always listening.